Order Cancellation Policy

We aim to provide a transparent and customer-friendly shopping experience. If you need to cancel an order, please review the following guidelines based on your order status.

Orders Not Yet Shipped

Orders that have not been shipped can be canceled upon request. Once your request is confirmed, you will receive a full refund with no additional charges.

Orders Already Shipped

Orders that have already been dispatched cannot be canceled. If you no longer wish to keep the item, you may initiate a return after delivery. Please refer to the return instructions provided with your shipment or contact customer service for guidance.

Refund Details

Timing: Refunds are processed within 1–5 business days after your cancellation request has been approved.

Method: Refunds will be issued back to your original form of payment. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Customer Assistance

For any questions regarding cancellations, refunds, or returns, please reach out to our support team. We are committed to providing timely assistance and ensuring compliance with applicable consumer protection standards.

Phone:+1 (214) 584-7044

Email:info@nordrel.com

Address:7120 Winterberry Dr #972,Dallas,TX 75249,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)